General Questions

Valet provides an intuitive and user-friendly ecosystem, designed for both outfitters and end users. From the initial booking to post-rental feedback, everything is streamlined to maximize the efficiency of your bike rental fleet and increase profitability. Check out specifics – Features

Yes, Valet provides real-time tracking to help you manage your outdoor equipment rental fleet seamlessly. Bookings online, walk ins, from mobile, they all hold inventory and help you guarantee your customers have the gear they need for their next adventure.

Yes, Valet supports both walk-in rentals and online bookings, offering flexibility for your customers.

Yes, Valet is designed to accommodate rentals of any duration, including multi-day bookings.

Integration features are currently in development and will be available in future updates. As with any feature we develop; we believe that integrations need to be functional and easy to use like the rest of our rental management system. Many integrations from legacy booking solutions are actually just work arounds for their lack of dedicated payment terminal software. We have our own terminal.

Yes, Valet is designed to be simple and intuitive, making it accessible for staff members, whether they’re not tech-savvy or new to the system.

Yes, Valet offers an intuitive and modern e-commerce interface for customers booking rentals online. Our online customer-facing booking system is the most intuitive in the industry and the most mobile friendly as well.

Valet can be customized to fit a variety of business models and operational needs, ensuring that your rental business runs smoothly.

Yes, Valet includes a reporting system that provides insights into your rentals, revenue, and fleet management. Additional features are planned for even more comprehensive data analysis from your rental software solution.

Valet utilizes secure payment features, such as card holds, via Stripe to manage damage deposits. Additionally, late asset detection helps track overdue bikes.

Yes, Valet offers a mobile app that supports in-store operations and field services, with many features in development. Our software platform does not stop at the door.

Yes, Valet is fully optimized for mobile browsing and booking. Our cloud based fleet management software provides an easy booking and payment experience for your customers.

Yes, Valet enables mobile payment processing with tap-to-pay functionality, allowing payments to be processed directly on-site.

Valet offers personalized customer support via email or phone to help you resolve any issues quickly and efficiently.

Yes, Valet can scale to accommodate outdoor outfitters with multiple locations, allowing for management of expanding operations rental fleets.

We release updates regularly, with new features being introduced after thorough testing. Business software is a place where quality matters just as much as quantity, when we release a feature it is meaningful and functions hassle-free.

Valet follows an industry-standard pricing model, with a 5% booking fee. This ensures you only pay for what you use, without upfront costs, and no long-term commitments.

There are no hidden fees or setup costs with Valet.

Yes, Valet is completely free to try. You can fully onboard your business and begin managing your bike rental fleet without any outside intervention.

Yes, Valet supports a range of bike-specific add-ons, allowing you to customize your rental fleet options for your customers.

While Valet doesn’t track maintenance schedules, it allows you to easily flag bikes as unavailable due to maintenance. While we do not have specific plans for a more robust maintenance tracking system this is something that comes up and as we help more outfitters with their software needs we may prioritize creation of this feature.

Valet allows you to upload and collect digital signatures for your liability waivers, ensuring compliance with relevant regulations and helping protect your business from litigation. Each user has a waiver and it is all attached to the booking.

With Valet you can easily setup your pricing system to function on a calendar day or 24hr basis. You can even have some setup 24hr and others calendar day.

Once the bike shop rental system is set up, adding a new bike takes very little time—typically around 2 minutes. The customer-facing booking page will automatically update without any additional intervention being required.

Valet’s co-founder, Seth, brings 25 years of experience in the bike industry, with a significant portion of that time spent successfully running a bicycle rental service. This extensive background has influenced the development of Valet’s bike rental software, which is specifically built from the ground up to cater to the unique needs of the bicycle rental industry.

Sure. Meat Machine Cycles has the plug-in live on their website.