Tour software that doesn't clock out after the booking.
Scheduling, guide assignments, waivers, payments, guest changes, post-tour reporting. Valet stays with you from the first inquiry to the last review.
Go ahead. Tell us what frustrates you about your booking software.
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Bookings from anywhere. Checkout in seconds.
Your website, your guest's phone, a kiosk at your check-in counter. Same fast checkout on every surface.
Walk-ups don't wait in line. Online guests don't bounce. Kiosk mode lets them help themselves while your team preps for the next departure.
Stop texting your guides one by one.
A booking comes in. You text Guide A. No response. Call Guide B. They're busy. Text Guide C. By the time someone confirms, the guest is wondering if they should book elsewhere.
Valet's automated call-down system sends emails and texts to available guides when a tour is booked. You control who is contacted, when the process starts, and how assignments are prioritized.
- Pre-select eligible guides per tour type
- Auto-notify via email and text in priority order with response deadlines
- Guides accept, decline, or request time from their phone
- Auto-escalation if no one responds in time
Stop guessing which tours earn their keep.
Your current software can maybe tell you how many bookings you had last month. Maybe.
Valet tells you which tour types generate the most revenue. Which time slots sit empty on weekdays. What your real occupancy rate is by season. That's how you decide whether to add a sunset tour next summer or invest in more morning departures. Not gut feel. Data.
You won't need to switch platforms again to see better numbers. They're already here.
Everything your tour business needs
A deeper look at what Valet does for tour operators.
Purpose-built features for managing bookings, guides, waivers, payments, and more.
Seamless Online Booking Experience
Booking a tour should feel just as easy as buying something online. Valet gives your guests a clean, intuitive booking flow that works from any device. Fewer steps, more bookings, and less chance they'll click away to a competitor.
- Quick, smooth checkout that mirrors major online shops
- Real-time capacity updates so guests see what's actually available
- Mobile-friendly design so guests can book from anywhere
- Bookings 24/7 with live availability tracking
- Designed to move guests from browsing to booking fast
Only in Valet
Automated Guide Prioritization
Most tour software lets you take bookings. None of them staff those bookings for you. Valet's call-down system automatically contacts your guides in priority order until someone accepts the assignment.
- Pre-select which guides are eligible for each tour type
- Set a dynamic priority order that adapts to your staffing needs
- Guides accept, decline, or request more time from their phone
- Set response deadlines with automatic escalation
- Get alerted if all guides decline so you can step in
- Manual override anytime — skip the automation when you need to
Only in Valet
Capture Payment at Booking, Finalize After a Guide Confirms
Don't charge guests for tours you can't staff. Valet securely holds the payment when a guest books, then automatically completes the charge once a guide has been confirmed and assigned.
- Securely capture payment without finalizing the charge
- Automatically complete payment once a guide is assigned
- Optional — use it when it makes sense for your business
- Cards stay on file for add-ons or changes
Streamline Waivers & Protect Your Business
Waivers aren't fun, but they're necessary. Valet's built-in digital waiver system ties waivers directly to each booking, so no one's chasing paperwork or missing signatures. Guests can complete waivers instantly after booking — a unique feature in the tour software space.
- Waivers are emailed instantly and work on any device
- See at a glance who's signed and who still needs to
- Fast and easy walk-in guest signatures
- Add custom fields for dietary restrictions, mobility needs, or other preferences
- Waivers are linked to bookings, guests, and guides
Let your team focus on running great tours, not sorting through PDFs.
Self-Checkout Kiosk Mode
Set up a tablet or screen at your check-in location and let walk-in guests browse tours, pick a time, sign waivers, and book themselves. No staff interaction needed for simple bookings — freeing your team to focus on running great tours. The system resets automatically for the next guest.
Keep Track of Every Tour, Guest, Guide, Asset
When you're juggling multiple guides and departure times, things can slip through the cracks. Valet helps you stay ahead with an organized dashboard that keeps everyone on track.
- Centralized schedule for all guides and tours
- See which tours are full, which have space, and who's leading each one
- Track check-ins and guest counts easily
- Reduce no-shows with automatic reminders
- Know what assets are being used where
With Valet, you always know what's happening before, during, and after every tour.
Tour Scheduling That Keeps Up With Your Business
Build and manage your tour schedule with flexible time slots, guide assignments, and instant updates that keep your entire operation in sync.
- Add and edit time slots in seconds
- Assign or reassign guides instantly
- Block off days for weather or maintenance
- Manage different durations and routes
- Changes reflect instantly across the system
Edit Bookings Easily When Plans Change
Guests change plans. Weather shifts. Group sizes fluctuate. Valet makes it easy to update bookings without starting over or losing track of payments and waivers.
- Change dates, guest counts, or contact info instantly
- Update guide assignments with one click
- Automatic price updates when bookings change
- Payments and waivers stay linked to the booking
- Hold cards on file for add-ons or changes
The whole process should take seconds, not minutes.
Insights & Reporting
Make informed decisions with clear data about your tour business. Track the metrics that actually move the needle.
- Track bookings, revenue, and occupancy rates by tour type
- See your busiest days, times, and seasons
- Export reports for accounting and tax reporting
- Measure guide and route performance
Ready to Try a Demo?
We keep pricing simple so you can focus on running your tours. Start your free demo — no credit card required.
Why Choose Valet?
Built for Tour Operators
Designed by people who've worked in the travel and activities industry. Valet handles the real-world challenges of running tours — changing headcounts, unpredictable weather, and guests who change plans at the last minute.
Bookings & Guides, Effortlessly
View and adjust availability in real time, update tour times with a click, and always know which guide is assigned where. No back-and-forth texting.
Fast Setup, Instant Results
Get up and running quickly. No lengthy onboarding process or complex configuration required.
Tour Packages That Fit Your Business
Every operator is different. Whether you run daily city walks or multi-day excursions, Valet adapts to your pricing and schedule.
- Create hourly, daily, or weekly bookings
- Offer private group rates or public sign-ups
- Adjust pricing for peak seasons or special events
- Manage custom packages for returning groups or partners
Purpose-Built for the Way Tours Work
There are plenty of booking platforms out there. But most weren't made for tours. Valet is. Every feature is designed around how real tours actually run — not just a website plugin that leaves you scrambling behind the scenes.
- Works for single tours, daily schedules, or multi-day experiences. Any schedule you can dream up, Valet can do
- Supports variable group sizes and private bookings — considering guides and assets the whole time
- Add notes for dietary needs, mobility requirements, or preferences — or collect them from guests during checkout
Tour Industry Insights
Tour & Activity Bookings Are Growing
Tour and activity bookings continue to grow as more people seek local, authentic experiences. Valet helps operators like you keep pace with that demand by simplifying the process for both staff and guests.
Global tours and activities industry worth billions and rising
Travelers increasingly book direct via mobile devices
Customers expect instant confirmation and cashless payments
Why Valet is the Best Tour Booking Software
While others try to fit tours into generic booking templates, Valet was built specifically for operators who run real experiences, every day. Here's how we stack up.
| Feature | Valet | Peek Pro | FareHarbor | Booqable |
|---|---|---|---|---|
| Automated guide scheduling | Built-in automated call-down system with email & text notifications | Manual scheduling | Manual scheduling | Limited |
| Guide call-down & staffing | Auto-contact guides in priority order, accept/decline from phone | Not offered | Not offered | Not offered |
| Payment capture tied to guide confirmation | Hold payment at booking, finalize after guide confirms | Not offered | Not offered | Not offered |
| QR inventory tracking & assignment | Built-in QR system for real-time asset assignment and tracking | Not offered | Not offered | Not offered |
| Digital waivers | Built-in and customizable | Built-in | Built-in | Available |
| Real-time guide scheduling | Yes | Yes | Yes | Limited |
| Mobile booking for guests | Yes | Yes | Yes | Yes |
| Kiosk / self-service mode | Built-in kiosk mode with auto-reset | Not offered | Not offered | Not offered |
| Pricing model | 5% per booking. No setup fees, no subscriptions | Contact for quote | Contact for quote | Flat monthly fee |
| Purpose-built for tours | Yes — guides, capacity, and scheduling are core | Multi-industry (tours, activities) | Multi-industry (tours, activities) | Multi-industry (rental focused) |
Also rent equipment?
Valet handles more than tours. See how we support equipment rental businesses too.
FAQs
Tour booking software is a digital tool that helps you manage your tour operation more efficiently. Instead of juggling spreadsheets, text messages to guides, paper waivers, and multiple tools, Valet brings everything into one simple dashboard covering bookings, guide management, scheduling, waivers, payments, and guest communication. You can serve more guests with fewer errors and save hours on admin.
Yes. Valet handles walk-in and online bookings seamlessly. Real-time capacity tracking ensures that spots reserved online are instantly reflected for in-person bookings, and vice versa. You'll never overbook or lose track of who's signed up. Walk-ins, web bookings, phone reservations — they all sync in one central system.
Valet's automated guide call-down system handles staffing so you don't have to text and call guides one by one. Pre-select eligible guides for each tour type, set a priority order, and let the system notify them automatically. Guides can accept, decline, or request more time right from their phone. If no one responds, the system escalates and alerts you. You can also skip the automation and assign a guide directly whenever you need to.
Setup with Valet is fast and intuitive. Most tour operators can get up and running in under an hour. Just add your tours, set pricing, customize your waivers, and start taking bookings. Whether you're switching from another platform or starting fresh, we provide full onboarding and personalized support.
Absolutely. Valet is fully mobile-optimized for both staff and guests. Guests can browse tours, sign waivers, and pay from any smartphone or tablet. No app download required. On the business side, your team can view bookings, manage schedules, and check availability from any device — whether they're at the office or out on-site. The interface adapts beautifully to any screen.
Yes. Valet makes it simple to organize guides, tours, and schedules in one dashboard. You can assign or reassign guides to tours, block off times, or adjust group sizes in seconds. Every change updates automatically across your system, so there's no risk of double-booking or confusion. Whether you're managing a handful of daily walking tours or several simultaneous experiences, Valet keeps your calendar clean, your guides organized, and your guests exactly where they need to be.
Yes. Valet supports hourly tours, half-day trips, full-day excursions, and multi-day experiences. You can create different tour types with unique pricing, capacity limits, and guide requirements. Private group rates or open public sign-ups — it all works.
Waivers are built into every booking with Valet. Guests can sign from any device before arrival, or during check-in, and all documents are securely tied to their reservation. No more printing or chasing paperwork. The waiver content is fully customizable, so you can include tour policies, safety info, or legal terms as needed. Waiver status is always visible at a glance.
Valet was designed specifically for tour and experience operators, not adapted from hotel or generic scheduling software. Features like automated guide call-down, payment capture tied to guide confirmation, and purpose-built tour scheduling set Valet apart from generic booking tools. If you've tried clunky or generic systems before, you'll feel the difference.
Yes. Valet can securely hold a guest's payment when they book, then automatically complete the charge once a guide has been confirmed and assigned. This means you never charge for tours you can't staff. It's an optional feature — use it when it makes sense for your business.
Yes, Valet integrates directly with Stripe for secure online and in-person payments. Our team helps you connect your account during onboarding, so all transactions are tracked and reported automatically. Payments are consolidated in your reports — no bouncing between platforms or manual data entry.
Yes. Valet works perfectly for operators who run tours seasonally or across multiple locations. You can pause or reactivate tours with a single click when your off-season starts, or assign different guides and schedules to each branch. Everything stays connected within one central account, giving you full oversight across your business. Whether you manage year-round experiences or pop-up seasonal events, Valet helps you stay organized, consistent, and ready when peak season hits.
Valet integrates directly with Stripe to handle payments securely and efficiently. You can accept deposits or full payments online, issue refunds, and track every transaction from your dashboard. Payments update instantly, so you always know which tours are paid, pending, or canceled. With everything centralized, there's no need to manage multiple systems or chase payments manually.
We're here for you every step of the way. From your first demo to full rollout, Valet provides live onboarding help, training resources, and ongoing email/chat support. Our team understands the tour business and is available to troubleshoot issues, explain features, or help optimize your setup.
Yes. Valet offers a kiosk mode that lets guests browse tours, pick a time, complete waivers, and pay securely through Stripe. The system resets automatically after each session, making it ideal for self-service setups at your check-in location or busy storefronts.
Ready to Simplify Your Tour Bookings?
Valet gives you everything you need — guest bookings, guide management, waivers, payments — all in one platform. Join the tour operators who stopped juggling and started growing.